Meeting the demands of customers’ changing needs in a multi-channel world and positioning for future growth

A bradham360 Thought Leadership Event in association with Pitney Bowes Management Services

Sponsored by

Pitney Bowes Management Services

Brian Caplen
     Editor in Chief, The Banker
Richard Thompson
     Managing Director PBMS Ltd
Malcolm Hancock
     Director bradham360 Ltd
Matt Marshall
     Director bradham360 Ltd

Confirmed Speakers

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� To what extent has the impact of economic, industry, and technology trends affected IT spending in the banking industry? What is the ROI on technology investment?

� How can technology help the finance industry position for future growth and improve customer satisfaction and retention ?

Key Questions Answered

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Brian Caplen has been Editor of The Banker since 2003. He joined the Financial Times Group from Euromoney in 2000 where he was Executive Editor of Euromoney magazine for five years. He also worked as a business editor and journalist in Hong Kong and the Middle East for 10 years. He has travelled extensively and done numerous high level interviews with prime ministers, finance ministers, central bank governors and senior executives. He has a first class honours degree in Development Studies from the University of East Anglia.

Malcolm Hancock is a Director and co-founder of bradham360 Ltd, providers of strategic advice and consultancy to the Print and Document Services Industry.
Prior to joining bradham360, Malcolm spent 17 years with Gartner as a Principal Analyst and program manager for Gartner’s European Print Markets and Management Team. Malcolm was responsible for leading and guiding Gartner Research on a range

Leading Industry Speakers

of subjects related to print, covering most recently the effects of the economic downturn on the print market.He was also responsible for establishing  Gartners worldwide forecasting methodologies for print and coverage of Managed Print services markets in EMEA.

He has also headed up the Production Printer division within Oce UK and held the positions of Managing Director of Oce Ireland and Vice President Sales and Marketing within Oce USA. Richard was most recently the MD of Riso UK Ltd.
A graduate of Huddersfield University, Richard has a BSc in Geography, a Post-Graduate Diploma in Marketing and he has completed Executive Programmes at Ashridge Business School, Hertfordshire, UK, and Kellogg University, Chicago, USA.

Matt Marshall is Program Director for bradham360's EMEA Printers, Multifunctional Peripherals, Imaging Solutions, and Managed services and has responsibility for all areas of peripherals research encompassing hardware, software and solutions.

Previously Matt managed IDC's EMEA imaging services research group for 8 years.Prior to joining IDC, Matt spent over four years as principal analyst on InfoQuest Europe's Electronic Office Imaging Service before taking up the position of senior analyst with CAP Ventures, where he contributed to the European Converging Digital Peripherals Service, researching and consulting on printer, copier, facsimile, scanner, and document solutions software markets throughout Western, Central, and Eastern Europe.

Date:        29th June 2010
Location: The Merchant Taylors Hall, 30 Threadneedle Street, London, EC2R 8JB
Time:       8:00 am to 11:00 am

Don't miss the opportunity to hear leading industry experts from both the banking and Analyst community sharing their opinions on the current and future dynamics/trends in the financial sector, how internal and external factors are reshaping the way your industry communicates both electronically and in hard copy.

What impact this will have on your business and daily operations and what opportunities these changes present to both your company and your customers.

     � Streamlining processes

     � Getting closer to your customers

     � Stripping costs and improving process efficiencies